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Login Issues

How do I reset my password?

To reset your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and you'll receive a link to create a new password.

How do I change my login email?

Once registered user can’t change email address.

Why can't I log in to my account?

If you are having trouble logging in, ensure that you are using the correct email and password. Check your internet connection and make sure your browser is up to date and delete cookies. If the issue persists, contact customer support for assistance.

I am unable to access the mock tests. What should I do?

Check the validity of your mock tests. The tests would not open if the validity has expired.

I did not receive the activation link via email during sign-up. What should I do?

If you did not receive the activation link via email during sign-up, please follow these steps:

1. Check your spam or junk folder to ensure the email wasn't filtered incorrectly.

2. Verify that you entered the correct email address during the sign-up process.

3. If you still cannot find the activation email, please request a new activation link through the 'Resend Activation Email' option on the sign-up page.

4. If the issue persists, contact our support team at support@ptedesk.com for further assistance.

Practice Sessions

How do I start a practice test?

To start a practice test, log in to your account, navigate to the practice test section, select the desired test, and click on the 'Start Test' button

How do I review my practice test results?

After completing a practice test, go to the results section of your account. Here, you can view your scores, detailed feedback, and areas for improvement.

How can I improve my scores during practice?

To improve your scores, review the detailed feedback provided after each practice test, focus on your weak areas, and use the additional study materials and resources available on the platform.

How do I track my progress?

You can track your progress through the 'Progress Dashboard' in your account, which shows detailed analytics.

Can I retake a practice test?

Yes, you can retake any practice test as many times as you like.

What is the validity of these mocks tests?

The minimum validity for the mock tests is 30 days. And rest validity depends on the package you purchase.

Do I get any sample answer for a particular question?

Yes. Once you have submitted the answers, you can go to the result section and you will be able to see the sample answers for better understanding of answering a question.

How do I get to know if my answer is correct or not?

You can check the sample answer in the Result tab.

How can I check my improvement in mock tests section wise?

There is 'Test Result' provided for each mock test. It will give you a fair understanding of your performance based on your time and also how you are improving overall section-wise as well as in individual sections. You can check it after submitting the test.

Can I skip the question if I am not able to answer?

Yes, if you don't know the answer to the question you can surely skip it and focus on the next question.

General Informations

How do I update my account information?

To update your account information, log in to your account, navigate to the account settings or profile section, and make the necessary changes. Save your updates before exiting the page.

How can I contact customer support?

You can contact customer support through the 'Contact Us' page on our website. You can also reach us via email at support@ptedesk.com.

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), GPay, Paytm, and bank transfers. Check the payment section during checkout for the full list of accepted methods.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription anytime from the account settings page.

Do you offer a free trial?

Yes, we offer a free trial with limited access to our features.

How do I clear my browser cache?

clear your browser cache, go to your browser's settings, find the privacy or history section, and select the option to clear cache or browsing data. Ensure you only clear the cache to avoid losing important data.

PTE Exam

What is the PTE exam?

The PTE Academic is a computer-based English test that measures a candidate's understanding of English. It is an exam that is taken primarily by students and prospective employees who would like to study abroad or immigrate to an English-speaking country. PTE- Academic is accepted worldwide for study and immigration.

What is the format of PTE exam?

Speaking, writing, reading, and listening are the four categories that make up the PTE- Academic exam. The computer-based exam gauges a candidate's proficiency with English in a variety of real-world situations. There are 20 different question types in the test, ranging from multiple choice through to essay writing.

How do I register for the PTE exam?

To register for the PTE exam, visit the official PTE website, create an account, select your preferred test center and date, and complete the registration process by paying the exam fee.

How long does the PTE exam take?

The PTE Academic takes 2 hours and 15 minutes and is a computer-based exam which assesses listening, reading, speaking and writing.

What is the cost of the PTE exam?

Depending on the nation, the price of the PTE exam varies. For the precise price in your country, visit Pearson's official website.

Which part of PTE is toughest?

Most difficult part of the PTE exam The PTE Exam primarily consists of three sections, namely, Speaking and writing ,Reading And listening Among the three, PTE Reading is considered the most complicated part of the PTE exam. A large number of test-takers miss most of their points in their reading proficiency.The PTE reading aims to judge the test taker's ability to read and understand English.

Does PTE have negative markings?

Only two question types in the PTE can be given a failing grade. The following two questions are the only ones that will receive negative marks: Choose from a variety of answers (multiple choice, listening, and reading), and Highlight the incorrect words (Listening)